Policies

Appointment Policies

Life happens—we understand. Illness, family needs, and busy schedules can sometimes interfere with plans. To respect your time and that of our providers, we’ve established the following policies. These guidelines allow us to deliver the elevated, personalized experience every patient deserves.

Card on File & Deposits

A valid credit card is required to reserve all appointments.

  • Aesthetician services require a card on file but are not charged at the time of booking
  • Advanced treatments require a 50% deposit at the time of scheduling
  • Deposits are applied toward your treatment total

Cancellations, Rescheduling, & No-shows

We kindly request at least 48 hours’ notice for any cancellations or changes to your appointment.

  • Cancellations made 48+ hours in advance → deposit is refunded
  • Cancellations made within 48 hours → deposit is forfeited
  • No-shows or same-day cancellations → $50 fee charged to card on file

After three no-shows, patients must prepay in full for future appointments.

Late Arrivals

If you arrive late, we will do our best to accommodate your appointment within the remaining scheduled time.

  • Late arrivals may result in shortened services
  • Patients arriving 15 minutes or more late may be asked to reschedule

Spa Etiquette

We strive to maintain a calm, safe, and professional environment for all patients.

Electronics

Please silence phones and avoid speakerphone use while inside the spa to preserve a relaxing atmosphere.

Children

  • Children under 12 are not permitted in the spa
  • Services are not performed on children under 12
  • Minors receiving services must be accompanied by an adult and have signed parental/guardian consent
  • Massage services are reserved for guests 18 and older

Pets

Pets are not permitted. Only service animals, as defined by ADA guidelines, are allowed. Non-service animals must be removed prior to your appointment.

Refunds & Exchanges

Services

All services are non-refundable. Aesthetic outcomes vary from person to person, and results cannot be guaranteed. Additional treatments may be recommended to achieve desired results and are the responsibility of the patient.

Products

We do not offer refunds on retail purchases.

  • Defective or damaged products may be exchanged for the same item within 14 days
  • Unopened, unused products may be exchanged within 14 days for store credit

Gift Cards

All gift card purchases are final sale and non-refundable.

Policy Agreement

By scheduling an appointment with Skin Aesthetics, you acknowledge and agree to these policies.